Frequently Asked Questions

We provide hands-on support for data centres, server rooms and IT infrastructure, including rack & stack, structured cabling and patching, remote hands support, data centre cleaning, and equipment relocation and decommissioning.

Yes. We provide structured cabling and patching, including copper and fibre cabling, cable routing, labelling and documentation, keeping your infrastructure neat, organised and easy to manage.

Yes. We support planned installations for new equipment, rack deployments, cabling and full site preparation, working closely with your team to follow agreed scope, timelines and site procedures.

You can request a quote through our online form, or contact us directly by phone or email. Our team will review your requirements and get back to you with a tailored proposal.

Yes. We support equipment identification, disconnection, removal, relocation, reinstallation and decommissioning, following an agreed work plan and site requirements.

Please share details such as your location, type of service required, equipment involved, quantity, preferred date or timeframe, and any specific site requirements.

Yes. We provide on-site remote hands support, including equipment checks, cable tracing, console access, basic troubleshooting and component replacement, following your approved instructions.

Yes. We provide cleaning support for data centres and server rooms, using agreed methods and within your site procedures, to help keep your environment clean and reliable.

We are based in Johor, Malaysia and provide local, on-site support for data centres and IT environments in the area. If your site is further away, please get in touch to discuss your requirements.

We aim to respond to all enquiries within 1 business day. Our office hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.